· According to the Consumer Protection Law, customers have the right to a 10-day hesitation after the goods are received. Regrettably, we cannot offer a return / exchange / refund once the product has been opened and used unless the product is faulty or damaged.
· All return/exchange/refund requests must be made within 10 business days from the moment you receive the item. (Please note that we do not accept any late requests.)
· For the protection of your rights, please keep your invoice properly.
· Blu-ray and 4K discs will only play on specific players. Please pay more attention to the type of discs before purchasing.
Q: What do I do if the item I receive is damaged/wrong/missing?
A: If the item you receive is damaged, wrong, or missing, please provide us with your order number and some relevant pictures of the item and send it to firstname.lastname@example.org. Although the options we offer will vary case by case, we will cover the shipping and handling fee!
*Minor scratches that occur during shipping are not protected under Sofa Cinema's returns/refunds policy.
*If customers cannot provide us with a sufficient amount of information on the damaged item, Sofa Cinema can always refuse customers' requests for return/exchange/refund.
*If customers return the item without any prior notice, Sofa Cinema may refuse any further requests.
*If the item was returned to Sofa Cinema due to the fault of the person who was supposed to receive it, customers have to pay for all costs, including the shipping and handling fee.